Contact Betting Not On Gamstop

This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with, and where to go if your problem is with a bookmaker rather than with this site. Using the right route usually gets you an answer faster.

We are an independent information site. We research and review betting sites not on GamStop, but we do not run any of them. We cannot see your betting account, change a withdrawal, or reopen a closed account.

What you can contact us about

Corrections: a bonus figure, payment detail or rating on our pages looks out of date or wrong.
Content questions: you want us to explain something in a guide, such as wagering requirements, qualifying odds or withdrawal checks.
Feedback on a review: you have researched a bookmaker listed here and found information that differs from our page.
Business or editorial queries: questions about how the site works, which we describe on our About Us page.

What we cannot help with

If you have a problem with a specific operator, we are not the right place to start. In particular, we cannot:

Release, speed up or recover a withdrawal.
Pass a complaint to an operator on your behalf or act as a mediator.
Verify your identity documents or explain why your account was restricted.
Give personal betting advice or tips for a particular stake.

Operators in our top list include Tenobet, Trixino, Betninja, CoinPoker, smash, BetBluff, Emberbet, Rolletto, 7abet and Spartaza. For any of them, use the support channels and complaints procedure on the operator's own site, and keep your account ID and screenshots of the relevant pages.

Before you write: a short checklist

Note the page URL and the exact wording you are querying.
State the date you saw the information. Bonus terms change, and our pages carry an updated date.
Include a link or screenshot of the operator's terms if you are disputing a figure.
Leave out passwords, card numbers and identity documents. We never need them.

Slow withdrawal or account dispute? Where to go

Withdrawal problems are the most common reason readers get in touch. The steps below usually make the biggest difference.

Check the operator's terms for processing times, limits and verification rules. Many operators ask for identity and sometimes source-of-funds documents before paying out.
Contact the operator's support and ask for a written reply.
If it stays unresolved, use the operator's formal complaints procedure and note any deadlines it states.
Check the licence the operator states in its footer and look for any dispute service it names. Overseas licences do not give you the protections of the UK Gambling Commission, and a site that accepts British customers is not necessarily authorised to serve Great Britain.

Be realistic: with an operator outside the UK system, your options if a dispute goes badly may be limited. Our Terms and Conditions set out how we handle information on this site.

If gambling is causing you harm

If betting is affecting your finances, mood or relationships, please pause. Free, confidential help is available from GamCare on its National Gambling Helpline (0808 8020 133) and from GAMSTOP, which lets you self-exclude from UK-licensed sites. Deposit and loss limits, self-exclusion and blocking software are covered on our Responsible Gambling page. Gambling should never be treated as a source of income or a way out of money problems.

Advertising and independence

We may earn commission if you join an operator through a link on this site. Commission does not decide rankings or ratings, and contacting us will not change a listing. Our editorial ratings are our own assessments from research and review of published information, not customer-review scores.

If you are browsing and not ready to write, our guide to non GamStop casinos is a useful next stop. We read every message about errors, and we correct confirmed mistakes as soon as we can. You must be 18 or over to use the sites we cover.